North Carolina State Surplus sells surplus supplies, materials, and equipment owned by state agencies and universities. Items range from everyday office furniture to vehicles and specialized equipment. Sales are made through both retail stores and online auctions, with all proceeds returned to the state budget.
By providing a clear disposition audit trail and ensuring maximum value for surplus property, the program plays a critical role in supporting the state’s financial health. In addition, federal surplus property is distributed to nonprofits, schools, and public agencies, creating a broader community impact.
Managing such a diverse and high-volume operation came with unique challenges:
Traditional manual processes could not keep pace with the complexity and volume of activity. The North Carolina Surplus team needed a system that could simplify operations, create transparency, and improve both staff and customer experiences.
North Carolina Surplus turned to Recoup, adopting Recoup Ops, Bid, and Point of Sale to transform their surplus property program.
The system also supported innovative customer-first practices, like the morning “lottery” entry process, which eliminated crowding and chaos during store openings.
