A vague yes is risky. A flat no is not helpful.
A custom report for an auditor or board. A workflow the packaged setup cannot hold. A question about how the asset program itself should be structured. Professional Services scopes, prices, and delivers it as its own engagement.

Four kinds of work sit outside the standard rollout. Each is scoped and priced before it starts.
Fixed-asset, GASB, board, or grant reports built to the form your reviewers require, plus dashboards and analytics beyond the standard set.
Module configurations and workflows for operations the packaged setup cannot hold, including custom features and scripts.
Structuring the asset program itself: ownership, review cadence, and the governance model that keeps it running after handover.
A review of how your asset program runs today and what the software should be shaped around before anyone configures anything.
Every demo starts with your work.
We learn the goal, the constraint, and what has already been tried.
A written scope with fixed boundaries, milestones, and what is not included.
Built, tested, and documented.
Your team gets what was built and the documentation to run it.
We frequently partner with specialized teams to build the exact custom workflows, specialized board reports, and one-off disposition models their unique operations require.
The five standard services cover the rollout and the years after it. Professional Services covers what falls outside them.

The report, configuration, or question the standard rollout does not cover. We will scope it before any work starts.